LET'S KEEP THINGS CLEAR.

A little help goes
a long way.

Useful first steps for the Splix Android beta.

Contact

[email protected]

Before reporting an issue

• Note your APK filename or app version, Android version, and the steps that led to the issue.
• Describe what you expected and what happened. Include the error text if available.
• Use a redacted screenshot or recording. Hide email addresses, invite codes, UPI IDs, addresses, account details, and private expense information.
• Do not send passwords, OTPs, UPI PINs, API keys, or authentication tokens.

My records are not syncing

Check the account, the reviewed sharing scope, connectivity, and the queue/error shown in the app. Local records and cloud acknowledgement are different. A “signed in” label alone does not establish that everything has been uploaded.

A receipt amount looks wrong

Receipt scanning and PDF import prepare drafts. Check the original bill, correct the extracted details, and save only after review. A clearer image may help; never treat an extracted total as verified payment evidence.

An invitation will not open

If you already have Splix installed, use its Join Group flow with the code supplied by the group owner. Joining an online group requires the relevant sign-in and server validation. Keep invite codes private; this website does not accept them or reveal group data.

I am changing phones

Check the backup/export and supported recovery options in your build before changing devices. Keep the original phone and backup files until the new installation is verified. Do not assume every personal record was synchronized to the cloud.

For common questions, visit the homepage FAQs. Read privacy & your choices before sharing diagnostic information.